Return Policy

At Fatcats, we are committed to ensuring a reliable and satisfying shopping experience. We operate both as:

1. An e-commerce marketplace connecting buyers with independent third-party sellers, and
2. A retail seller for certain products that Fatcats directly purchases and sells.

The return policy below applies to all purchases made on our platform.

1. Eligibility for Returns

• Products are eligible for return only if they are damaged, defective, incorrect, or not as described at the time of delivery.
• Products must be unused, in their original packaging, and accompanied by a valid invoice.
• Certain items, including but not limited to perishable goods, personal care items, intimate wear, and items marked as “Non-Returnable,” are not eligible for return.
• “Deal of the Day” products are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect.

2. Return Request Timeline

• Return requests must be submitted within 7 days from the date of delivery.
• Requests made after this period may not be accepted unless required under applicable consumer laws.

3. Return Process

• Customers must raise a return request through the Fatcats app, providing order details and clear photographs showing the issue.
• Once approved, our seller, Fatcats’s logistics team, or an authorized partner will arrange pickup where possible. In some cases, customers may need to self-ship the item to the provided address.
• For Fatcats’s own inventory items, verification will be completed directly by our team. For marketplace items, verification will be done by the respective seller.

4. Refunds

• Refunds will be initiated after successful receipt and quality verification of the returned product.
• Refunds will be processed to the original payment method or as Fatcats credits, based on the customer’s preference where applicable.
• Shipping and handling fees are generally non-refundable unless the return is due to an error by Fatcats or the seller.
• Some Products from “Deal of the Day” are non-refundable except in cases of damage, defect, or wrong item delivery. Customers should read the description before ordering the products in “Deal of the Day”.

5. Seller and Fatcats Responsibility

• For third-party seller items, the seller is responsible for processing returns in line with applicable laws.
• For Fatcats’s own products, we take full responsibility for return and refund decisions under this policy.

Fatcats is an e-commerce platform facilitating the sale of goods and services from independent third-party sellers to customers, and also sells certain products directly. We do not charge any joining fee, registration fee, or commissions for recruitment. All cashback/rewards are given only on confirmed product purchases and after applicable taxes (including TDS). We follow the Consumer Protection (Direct Selling) Rules, 2021 to ensure transparency and consumer safety, while operating as an e-commerce marketplace and not as a registered Direct Selling Entity.