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Refund policy

Fatcats Terms & Conditions, Refund & Buyer Protection Policy

Effective Date: This policy takes effect on the date it is published on the Fatcats app.

1. Promoter Terms & Responsibilities

  • Any customer may become a voluntary promoter by sharing Fatcats products or offers with others.
  • Promoters are not employees, agents, or partners of Fatcats.
  • No joining fee, subscription, or investment is required to become a promoter.
  • Cashback is earned only on verified product purchases made by referred users.
  • No reward is given for referring inactive users or users who do not make purchases.
  • Earnings vary based on product category and promotional structures and are not guaranteed.
  • Promoters must not misrepresent income potential or misuse referral tools.
  • Fatcats reserves the right to terminate promoter privileges in case of fraud, misrepresentation, or violation of platform rules.

2. Cashback Withdrawal Policy for Minors

  • Users under 18 may sign up and make purchases with parental consent.
  • Withdrawal of cashback is strictly limited until the user:
    1. Turns 18 years old, and
    2. Submits a valid PAN card linked to their account.
  • Until eligibility is met, cashback earnings will be held securely in the user’s account.
  • All cashback is subject to TDS as per applicable laws.

3. How Cashback Works

  1. Cashback is earned only on verified purchases of products listed on the Fatcats app.
  2. Additional cashback may be credited from system-assigned or directly referred customers’ purchases.
  3. No cashback is granted for referrals alone or signups without actual purchases.
  4. Cashback amounts vary by product, category, and structure. They are not fixed or guaranteed.
  5. Customers must declare cashback as income, where required.
  6. Full cashback history, withdrawals, and TDS deductions are available under the Wallet section of the app.

Disclaimer: Fatcats does not operate an MLM, pyramid, or money circulation scheme. Rewards are given solely for promoting products and resulting purchases—not for sign-ups or recruitment. All activity is governed by Indian e-commerce and tax laws.

4. Further Legal & Transaction Terms

  • All transactions, pricing, deliveries, and warranties are direct contractual obligations between Buyer and Seller. Fatcats provides only the payment gateway and communication platform and is not liable for delivery failures, product issues, damages, or service delays.
  • Payment facility is a technological service, not a financial product. Fatcats is a neutral facilitator using authorized gateways and infrastructure.
  • Buyers agree to pay the transaction price via their bank or payment gateway. Refunds will follow Indian Rupees only.

5. Buyer Eligibility & Protection Program

  • Only Buyers who have purchased the product on Fatcats are eligible.
  • Buyers can file disputes within 45 days from the date of delivery.
  • Damage or loss after delivery is the Buyer's responsibility.
  • Buyers must attempt to resolve issues with Sellers first before raising a dispute.
  • Maximum 5 claims per Buyer per year; coverage limited to ₹50,000 per year.
  • Fraudulent claims, chargebacks, blacklisted/blocked users, or buyer remorse are not covered.
  • Fatcats may suspend, block, or disqualify users who file false or misleading claims.
  • Decisions made under Buyer Protection are final and binding.

Disputes via Chargeback

  • CB types include: Item not received, Unauthorized CB, Item not as described.
  • Seller is responsible for issuing correct invoices stating "Powered by Fatcats".

6. Refund, Exchange, and Cancellation Policy

Eligibility for Refunds:

  • Item returned within 3 days of delivery.
  • Item must be unused, unworn, in original condition, with packaging and accessories.
  • Proof of purchase required.
  • Certain products (perishable, personal care, custom-made, digital) are non-returnable.

Refund Process:

  1. Initiate Request: Email admin@fatcats.store or use Contact Us page.
  2. Return Item: Follow instructions; Buyer may bear return shipping unless Fatcats/Seller error.
  3. Refund Approval: Inspection confirms eligibility.
  4. Refund Issuance: Processed within 7 business days to original payment method.

Exchange Policy:

  • Only defective, damaged, or wrong items are eligible.

Cancellation Policy:

  • Orders can be canceled within 24 hours of placing.

7. 30-Day Replacement Guarantee

  • Buyers may request replacement for defective or damaged products within 30 days.
  • Replacement is subject to stock availability.
  • Products not eligible: Misuse, accidental damage, used consumables, missing packaging/accessories, custom-made items, non-warranty defects.

Category-specific Conditions:

Category

Condition

Electronics

Original condition

Clothing & Footwear

New & unworn

Beauty, Health & Personal Care

New & unopened

Sports & Equipment

New, original packaging

Office Products

New, original packaging

Jewellery    New, original packing                                   

 

8. Intellectual Property & Infringement

  • All content on the Website belongs to Fatcats or respective IP owners.
  • Sellers must have authorization to upload content.
  • Users/Buyers/Sellers must not infringe IP rights.
  • Infringement complaints follow Fatcats Infringement Verification Process (FIVP).
  • Notices must include trademark/copyright ownership proof.
  • Legal disputes fall under the High Court of Hyderabad, Telangana.

9. Limits, Security, and Compliance

  • Fatcats may impose transaction limits or screen for fraud.
  • Suspicious activity may delay processing; law enforcement may be notified.
  • Buyer and Seller must comply with FEMA, IT Act, Income Tax Act, Customs Act, PMLA, FCRA, Export-Import Policy.

10. Miscellaneous

  • Profanity, threats, spoof emails, spam, or off-platform transactions are prohibited. Violations may lead to account suspension or cancellation.
  • Fatcats does not endorse third-party websites linked via API or other affiliates.
  • Limitation of liability: Fatcats is not responsible for indirect or consequential damages.
  • Indemnity: Users must indemnify Fatcats for legal claims arising from violations.
  • Applicable Law: Governed by Indian law.
  • Jurisdiction: Hyderabad, Telangana, India.

11. Contact Us

Fatcats
Workflo, Hitex Bizness Square, 4th Floor, Unit No: 405–411, Jubilee Enclave Road, Hyderabad – 500081
Email: admin@fatcats.store / support@fatcats.store
Phone: +91-970 541 5546

Grievance Officer:
Mr. Vijaya Rao. K
Telangana – 500074
Email: support@fatcats.store

 

Fatcats Refund & Replacement Policy

Effect Date: 10/09/2025

1. Eligibility for Refunds

To be eligible for a refund:

  • The item must be returned within 3 days of delivery.
  • The item must be unused, unworn, and in original condition, with all packaging, manuals, accessories, and free gifts.
  • Proof of purchase (order receipt or confirmation email) is required.

Note: Certain products are non-returnable, including:

  • Perishable goods (food, flowers, newspapers, magazines)
  • Intimate or hygiene products
  • Custom-made or personalized items
  • Downloadable software or digital products
  • Items marked as “final sale” or “non-returnable”

Contact our support team if you are unsure about your item’s eligibility.

2. Refund Process

  1. Initiate a Return Request:
    • Email: admin@fatcats.store or use the Contact Us page.
    • Provide order details, item info, and reason for return.
  2. Return the Item:
    • You will receive instructions on how to return the product.
    • Return shipping is the Buyer’s responsibility unless the return is due to a Fatcats/Seller error (e.g., wrong or defective item).
  3. Refund Approval:
    • Fatcats will inspect the returned item and notify you of approval or rejection.
  4. Refund Issuance:
    • Approved refunds will be processed within 7 business days.
    • Refunds will be credited to your original payment method.

3. Late or Missing Refunds

If you haven’t received your refund after the expected period:

  1. Check your bank or payment method for pending transactions.
  2. Contact your bank or credit card company.
  3. If still unresolved, contact admin@fatcats.store for assistance.

4. Exchange Policy

  • Exchanges are only available for defective, damaged, or wrongly delivered items.
  • Contact admin@fatcats.store with your order details to request an exchange.

5. Replacement Guarantee

  • Replacement is available for products damaged, defective, missing parts, or wrong items received.
  • Buyers must request replacements within 10 days of delivery.
  • Replacement items will be shipped after the original item is returned.
  • If the item is out of stock, a refund will be issued.
  • Shipping and associated costs for replacement are borne by the Seller.

Category-specific Conditions:

Category

Condition

Electronics

Original condition

Clothing & Footwear

New & unworn

Beauty, Health & Personal Care

New & unopened

Sports & Equipment

New, original packaging

Office Products

New, original packaging

Jewellery                New, original packing

 

6. Cancellation Policy

  • Orders can be canceled within 24 hours of placing the order.
  • After 24 hours, the order will be processed for shipping and cannot be cancell;ed.
  • Contact admin@fatcats.store to request cancellation.

7. Buyer Responsibilities

  • Return items in the same condition they were received.
  • Ensure returns are shipped safely.
  • Buyers are responsible for damages or loss after delivery.

8. Contact Us

Fatcats
Workflo, Hitex Bizness Square, 4th Floor, Unit No: 405–411, Jubilee Enclave Road, Hyderabad – 500081
Email: admin@fatcats.store / support@fatcats.store
Phone: +91-970 541 5546

Note:

  • Fatcats reserves the right to update or modify this policy at any time.
  • Refunds, replacements, and cancellations are subject to verification and Fatcats’s final approval.

Fatcats is an e-commerce platform facilitating the sale of goods and services from independent third-party sellers to customers. We do not charge any joining fee, registration fee, or commissions for recruitment. All cashback/rewards are given only on confirmed product purchases and after applicable taxes (including TDS).